Workplace Culture Hannah Wrench Workplace Culture Hannah Wrench

Staff APPRECIATION

The promise of a new year brings with it the possibility of a fresh start, new beginnings and maybe new resolutions that may or may not last further that the 2nd January!  

It’s also a busy time in recruitment as candidates start to re-think their priorities and whether they feel valued in their current jobs. 

If you run a business, do you think you have a good handle on what your team are looking for? 

Maybe they want a promotion or pay rise, a change in direction with their career or maybe (I hope not) they’re just not feeling appreciated enough to come back in the New Year. 

There are few things in life that can provide a bigger dopamine hit (the feel good hormone), than being told you’ve done a great job, reached your targets in good time, are a great team player or, any other part of your job you’ve done well at. Spreading out a bit of gratitude at the end of the year costs nothing compared to not letting your people know they’re appreciated which could potentially cost you a lot more in recruitment, stress, and lost productivity. 

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Workplace Culture Hannah Wrench Workplace Culture Hannah Wrench

"What does it take to give good customer service?" 

There's actually quite a lot to unpack on this subject, and pushing ego aside, let's focus on the raw human element. People will always remember how you make them feel! We know this, yet we can trip ourselves up sometimes when challenged with a difficult situation. For some people, empathy to others comes as second nature, and for others, maybe not so much. Identifying our strengths and weaknesses is really important here. Confidence will also play a major part, and for people with neurodivergence or learning disabilities, that may add another layer where conversing and comprehension could need support and patience. 

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