“Upskilling NZ: Readying for AI and Automation”
The way we work is shifting quickly. AI and automation are actively changing how industries operate across Aotearoa. These technologies aren’t here to remove jobs; they’re changing the roles people do. According to NewZealand.AI, 70% of Kiwi CEOs report that AI has improved team efficiency, and over 80% are investing in upskilling to keep pace. These figures show a clear move toward increasing digital skills, but the focus must remain on the people behind the roles.
Technology as a Support, Not Replacement
While AI can streamline processes and handle repetitive tasks, it doesn’t replace the value of human qualities like judgment and emotional awareness. These skills are essential, especially in roles requiring listening, understanding, and working through uncertain situations. Technology helps, but it can’t replicate genuine connections, empathy, or nuanced decision-making. Those are skills that can’t be automated.
Adapting Education and Training Pathways
In training and education, keeping pace with rapid technological developments is a constant challenge. No single approach works for everyone. That’s why developing flexible, inclusive pathways—such as micro-credentials, on-the-job training, and skills-first hiring—has become critical. These pathways allow individuals to adapt, learn, and grow alongside technology.
Having Conversations with Young People
Parents and educators need to speak openly with young people about their future careers. Ask how they see their paths unfolding in five or ten years. If tertiary education isn’t the right answer, explore other options like apprenticeships, internships, or online courses. These alternatives can build practical skills and lead to meaningful work.
The Role of Employers in the Transition
Businesses play a key part in this process. Supporting workforce development through mentoring, creating apprentice programs, and providing clear progression routes makes a difference. It’s about building bridges for young workers and those looking to reskill, giving them the tools and confidence to meet the demands of new technologies.
Combining Technology and Human Skills
The future of work involves both humans and machines working together. It’s not a choice between AI or people, but how we use both effectively. A focus on skills like communication, problem-solving, and adaptability will remain important. Keeping the human element at the centre helps ensure workplaces are resilient and responsive to change.
Developing Skills for the Future
The aim should be ongoing learning that enhances existing skills and prepares workers for new roles. Fostering an environment where curiosity and adaptability are valued helps build a workforce capable of facing future challenges. When technology is used to support human effort—not replace it—we create opportunities for meaningful work.
Conclusion: The Value of Human Experience
As AI becomes more integrated into workplaces, the importance of human skills remains clear. Having open conversations across generations and backgrounds helps us understand what’s needed in today’s labour market. Building on experience and focusing on practical skills allows us to develop a workforce ready to meet current and future needs. Combining technology with human insight gives us the best chance to make progress in the right way.
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